Frequently Asked Questions

  • We’re always bringing in unique new items, so if you’re looking for something specific and don’t see it, it might be on its way soon. Feel free to contact us to enquire – we might just have it in stock and can arrange an online purchase for you!
  • You can book any of our readings and treatments by emailing us, filling out the contact form, or popping into the shop. Please note a deposit will be required at the time of booking
  • We offer a free click & collect service, just select Collect From Store at the checkout, and your product will be ready for you the next working day unless otherwise specified.
  • Some items are only available to collect via the shop due to weight or size (25 kg Salt lamps are an example).

  • We’re so sorry to hear that! We take great care in packaging our items, but sometimes accidents happen during transit, or a mistake might occur.

    Please contact us immediately within 3-5 business days of receiving your order. To help us resolve this for you as quickly as possible, please include:

    1. Your order number.
    2. A clear photo of the damaged item and its packaging (if applicable).
    3. A description of the issue.

    We will review your request and work with you to arrange a replacement, refund, or store credit, depending on the situation. Your satisfaction is our priority!

  • We only currently ship within the UK., but hope to expandinternationally soon!

Still Have Questions?

We hope this FAQ has answered most of your questions! If you can’t find what you’re looking for, or if you need further assistance, please don’t hesitate to contact us. We’re always happy to help!